OTP Mandatory for High-Value Couriers – New India Rule 2025

The Indian government has implemented a new rule under the India’s eCourier Regulation for 2025, making it mandatory to provide an OTP (One-Time Password) for the delivery of all high-value courier shipments. This rule comes in response to increasing incidents of misdeliveries, fraud, and disputes in the courier and logistics sector.

The India’s eCourier Regulation applies to all courier companies, logistics partners, and eCommerce platforms operating within the country. Starting April 2025, all items valued at ₹10,000 or more must be delivered only after successful OTP authentication by the customer. This reform is being seen as a major step towards securing last-mile delivery systems and ensuring customer protection.

Objectives Behind the Digital Courier Policy

The goal of the India’s eCourier Regulation is to enhance the reliability, accountability, and transparency in India’s rapidly growing logistics industry. With e-commerce shipments expected to grow by 15–20% annually, the government is ensuring robust mechanisms to protect consumers and businesses alike.

Core objectives of the regulation include:

• Prevent delivery frauds and identity mismatches

• Reduce losses from misdelivery or unauthorized acceptance

• Improve last-mile verification processes

• Ensure customer consent in real-time before handing over parcels

• Create a national framework for secure and traceable deliveries

By enforcing OTP-based delivery for high-value items, the India’s eCourier Regulation adds an essential security layer to India’s booming courier industry.

How OTP Verification Works for Courier Deliveries

Under the new India’s eCourier Regulation, every shipment with a declared value above ₹10,000 must undergo a two-step verification before handover:

1. OTP Generation: Once the parcel is out for delivery, an auto-generated 6-digit OTP is sent to the recipient via SMS or email.

2. Verification at Delivery: The delivery agent must enter the correct OTP into their handheld device or mobile app before releasing the package.

Other rules under the regulation:

• OTP must be shared only with the authorized recipient

• Multiple failed OTP attempts trigger delivery hold and alert to sender

• OTP logs will be digitally recorded for traceability

• Applicable to prepaid and COD (Cash on Delivery) orders above threshold

All registered courier companies must integrate OTP tracking features into their software systems as per the technical standards defined in the India’s eCourier Regulation.

Courier Companies and Platforms Affected

This mandate under the India’s eCourier Regulation applies to private courier companies, eCommerce giants, postal departments, and on-demand delivery platforms. Companies like Blue Dart, DTDC, Delhivery, India Post, Amazon, Flipkart, and others have already begun integrating OTP authentication.

These updates align with the government’s vision of Digitally Secure Deliveries under the broader Digital India framework.

Benefits for Consumers and Sellers

The India’s eCourier Regulation provides assurance to both senders and receivers, improving confidence in online transactions and courier services. It also protects high-value goods from theft, misrouting, and unauthorized acceptance.

Key benefits include:

• Foolproof delivery confirmation via OTP entry

• Reduces complaints and refund disputes for missing parcels

• Provides real-time delivery updates and logs

• Strengthens trust in e-commerce and courier services

• Helps law enforcement track suspicious or disputed deliveries

The government has also encouraged courier companies to educate customers on OTP usage and delivery protocols as part of the new India’s eCourier Regulation.

---

FAQs

What is the India’s eCourier Regulation?

The India’s eCourier Regulation is a 2025 government rule requiring OTP-based verification for high-value courier deliveries to ensure secure and confirmed parcel handovers.

From when is the OTP rule applicable?

The OTP requirement came into effect from April 1, 2025, under the new India’s eCourier Regulation policy.

What value of items requires OTP confirmation?

All courier packages with a declared value of ₹10,000 or more must undergo OTP verification before delivery under the India’s eCourier Regulation.

What happens if I don’t receive the OTP?

If the OTP is not received or entered incorrectly, the parcel will not be delivered. You can resend OTP or contact customer support as per the India’s eCourier Regulation rules.

Is this rule applicable for COD orders too?

Yes, the India’s eCourier Regulation applies to both prepaid and Cash on Delivery (COD) shipments above ₹10,000.

Click here to know more.